W.I.S.E. Women, LLC (Defense Divas®) complies with all local, state and federal laws in regards to shipping our self-defense products. Please see these helpful links if you are unsure of whether or not it is legal for you to own a stun gun or pepper spray. This information is not a guarantee. W.I.S.E. Women, LLC (Defense Divas®) does not warrant that a person may legally purchase, possess, or use specified items offered on this website according to federal, state or local laws. W.I.S.E. Women, LLC (DefenseDivas®) assumes no responsibility for any illegal use of its products and reserves the right to refuse service/sale to anyone. By placing an order, the buyer represents that he/she is of legal age, and will use all products lawfully according to federal, state or local laws.
In stock products that are ordered by 10am EST (Mon-Fri) usually ship the same day. Regardless of when your order is placed, All in stock female self defense products ship should within 48 hours maximum.
If you do not select a premium/expedited shipping method at checkout, your women’s self defense products will ship via the most economical method. For items under 16 oz. this is usually USPS First Class Mail.
If you order more than one product, your order may arrive in multiple shipments. This is because we have several warehouses in the U.S. and will ship your items from the one which can get it to you the fastest. Don’t worry. You will receive a tracking # for each shipment via email.
On rare occasions, items may be backordered. If so, you will be contacted immediately and provided with an anticipated ship date and possibly other similar product options. If an item is currently out of stock, your order will not automatically be cancelled and refunded. We receive backordered items very quickly in most circumstances (usually less than 7 days) and find the our customers prefer to just wait for the item to arrive, than receive a refund and have to place the order again in a few days. You will receive an email notification when your backordered item has shipped to your designated shipping address.
SHIPPING FEES ARE NON-REFUNDABLE
W.I.S.E. Women, LLC (Defense Divas®) goes to great lengths to ensure that all of our products are dependable and reliable. W.I.S.E. Women, LLC (Defense Divas®) does not refund shipping charges when an item is returned, unless it is determined to be defective. Refunds will be credited minus any shipping and handling charges that were paid by us and applicable restocking fees. The cost of shipping your original order to you and applicable restocking fees (15%) will be deducted from any refund given.
Example: If your original product cost was $104.95 with free shipping, your refund will be the cost of the item, ($104.95) minus our original cost for shipping and a 15% restocking fees if applicable (the restocking fee does not apply to items determined to be defective). Shipping fees are non-refundable.
ADDRESS CORRECTIONS / COST TO RESHIP POLICY
Our system is automated, to print the shipping label with the exact shipping information that you enter at checkout. You will be contacted if your order is returned to us, due to incorrect or incomplete mailing address or refused deliveries. Please double check the shipping address information that you enter for accuracy before submitting your order. Re-shipping your order will cause you to incur additional shipping charges.